Our rating is based on 13 comments from 29 reviews.
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We were made very welcome and felt very comfortable during the order of our new car.
Another happy Benham MINI customer.....thanks for choosing to buy from us.
The service was great from beginning to end.
That is our goal and it's great to hear we gave you a 5 star service. Thanks for choosing Benham MINI.
Thanks for your custom. We'll aim for wonderful again next time!!
Dawn helped us on both occasions and was fantastic.
Thank you. I see from your survey that you found Dawn and Kerry to be knowledgable, friendly, a great team and an asset to Benham wolverhampton...I agree! We appreciate you choosing Benham MINI, and well done ladies for making the experience fabulous.
dawn and kerry were second to none. very professional but friendly. their knowledge of the product helped me make the right choice and right product
I agree - Dawn and Kerry are superstars. Thanks for choosing Benham MINI.
Thank you - we appreciate both your custom and your high rating of the buying experience.
Really friendly and helpful.
Thanks for choosing Benham MINI, and thanks for awarding us 5 stars! You've made the team very happy.
Dawn was most friendly and helpful
We appreciate your custom. Thank you. Way to go Dawn on providing such great service.
Very pleased with the level of service I have received from Benham Mini Wolverhampton, and my point of contact their, Abigail Eastwick. Very professional and prompt with any questions I had prior to receiving the vehicle.
That's great to hear and thanks for buying from us. Well done Abi - sounds like you gave a super service, as usual!
Abi couldn't have been more helpful she was a star
Thanks for choosing Benham MINI and for awarding us 5 stars. And well done Abi - 2nd mention in a row!
This was the first time I had purchased a car on my own so was a little apprehensive. Shouldn't have been concerned the staff were friendly knowledgable and made the whole thing a pleasant experience.
We appreciate that buying a new car can be a complex process and a somewhat daunting prospect. So our team guide you step-by-step through the process and aim to put you at ease throughout. Thanks for choosing Benham MINI.
l dealt with a lady called Dawn, kind and efficient lady, knew her job, and put up with my impatience to get my car.
Thanks for your excellent feedback and for choosing Benham MINI. Thanks also to Dawn on a job well done.
Abi Eastwick was second to none, the whole experience was a complete pleasure
Great feedback - thank you!
Our rating is based on 30 comments from 57 reviews.
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Took my car in for work to be done and bought a new MINI.
I see that you were "very very pleased" with the service you received, which is great. Congratulations on your new MINI....not many of our customers buy a new car on impulse!!
The service department are very helpful.
My MINI Service Team love a run of 100% scores in every survey question and 5 stars overall. Thank you.
They were really nice
Thanks for choosing Benham Wolverhampton.
The service was very good and prompt. My car was washed and then returned to my home. A very convenient service.
Thanks for your feedback and for choosing Bneham MINI.
they are excellent.
We like "excellent" - thank you! Thanks also for bringing your MINI to Benham MINI.
First time resolution to service issue was poor and expensive. That aside customer service was excellent at 2nd visit to correct what had been done wrong first time plus issue a refund on initial overcharge.
I am delighted that we got it right in the end.
I agree!! Thanks for your 5 star rating and for choosing Benham MINI.
The service I received was outstanding.
Thank you - my team like nothing more than to give a great experience and for it to be rewarded with 5 stars.
I was kept upto date on the progress of the repair at all times. Repairs were done to a high standard as expected.
Thanks - that's great to hear and we appreciate you choosing Benham Wolverhampton.
There was a delay in collecting my vehicle as there was a problem with the dealership ramp breaking down.
I'm sorry for the delay. We informed you in early in the day that there was a problem with our MOT ramp which may delay your collection, however, in the event I understand we managed to keep the slippage to a minimum. Thanks for bearing with us.
Very impressed. Felt cared for. Love my MINI. Thank you.
Thank you - we love your MINI as well!!
The receptionist was somewhere else and took ages to turn up, the whole process of taking the car in took 40 minutes.
May I apologise for the delay - I see that MINI Service was very busy that morning, which explains why my Service Adviser was tied up, but does not excuse the wait. Sorry again.
The last service I had has been fine, however I have had issues in the past with the dealership. They charge you £15 for a courtesy vehicle, witch I think is very expensive.
I am pleased that your latest visit was good and apologise for any issues in the past. We continually aim to learn and improve. As regards loan cars, we charge £15 to cover fuel and insurance. Some dealers don't charge for loan cars but charge an increased labour rate, which affects all customers including those who don't take a loan car. We feel our approach is fairer and more transparent.
Very disappointed to fine out I needed replacement brake pads after doing 3,000 miles since taking delivery of my used car. Although the price was reduced for this which I was grateful for, I still feel that 3,000 miles of use is not enough
I'm sorry that you were disappointed by the brake wear. When you bought your Cherished MINI in April 2012, it met all of the criteria of the MINI Approved Used Car Programme, including the brake pad depths. Items such as brakes wear based on a number of factors. Nonetheless, I see that you were not unhappy with the overall experience of your visit to Benham MINI. Thank you.
Always excellent service
Delivering excellent service once in a while is good, but delivering excellent service each and every time is great. This is our goal and I'm delighted to see that we have done so for you.
phone me too let me know what was going on ie. phone me when someone was collecting my car and also when it was on its way back too me excellent
Good communication is the key....thanks for choosing Benham MINI.
The car was collected from my home as I was advised, and I was kept advised by phone of the vehicles progress and was called to be advised when my car was on its way back to me.
Our collection and delivery service is very popular (hence there is a lead time). I'm delighted that we performed at the 5 star level for you.
We like "faultless"......and we like five stars!! Thank you.
Can not fault the dealership.
Thanks for your custom. I see that you were completely satisfied with your experience at Benham MINI - that's great to hear and the team will be delighted.
Thanks for your excellent feedback and we appreciate your custom.
they always keep you informed and updated with work required
Thanks for your feedback and for choosing Benham MINI. I see from your survey that you found Beckie very helpful as she goes out of her way to help resolve any problems with your car. Well done Beckie!
The service was completed on time and I was provided with a courtesy car. The cost of standard parts ie. brakes, were astronomical and I decided to shop around. The car had to come back to have the service sensor reset and we were charged 25.
Benham has little influence over the price of parts we buy from MINI UK, but I apologise nonetheless if you found them expensive. Benham unashamedly uses only Genuine MINI Parts, so you might find cheaper parts but these will be non-genuine. Most of our customers want to know that their car has been fitted with genuine parts as fitted at the factory. Please beware of couterfeit parts - particularly brakes which have been known to be made of papier-mâché and are therefore highly dangerous.
Very nice surroundings
Thanks for your feedback - we aim to make the facilities convivial.
The staff are always helpful, but this time I was quite disappointed with the state of my car on its return I had 2 new tyres fitted and both the tyres and the alloys were covered in sealant which was unsightly and difficult to remove.
May I apologise as the wheels should have been cleaned before returning the car to you.
Very good front desk, not so sure about technical as car was returned with all 4 wheels having very low tyre pressure
Our tyre inflators are regularly checked and so may be more accurate than alternatives found at home or at a petrol station. Pressures should be checked when tyres are cold. We'll call you to see whether you'd like us to double-check your pressures.
Screen wash topped up too diluted so has been no use in freezing weather.
Benham recommends genuine MINI Screen Wash at the correct dilution for the given weather conditions. Some non-genuine products can clog up the pipes causing the washers to not function.
Many thanks to Andy Evans for doing an excellent job
Thanks for your 5 star rating and well done Andy for providing such excellent service.
Not quite as good as expected
I am sorry to hear that you weren't fully satisfied - we'll call you to discuss.
Thanks....the MINI team love to see 5 stars and 100% scores. We appreciate you choosing Benham MINI.
They are really friendly and helpful.
Thanks for your positive feedback, and thank you for choosing Benham MINI.
"We were made very welcome and felt very comfortable during the order of our new car."
"The service was great from beginning to end."
"Took my car in for work to be done and bought a new MINI."
"The service department are very helpful."